FAQ

 

How do I know if the color I'm choosing is accurate? We highly encourage you to order swatches so that you can see the actual colors and textures of our fabrics. Please read our color accuracy page.

Can I return my Styling Mat? Custom Styling Mats are made to order and as such, are not returnable or refundable. Please read our color accuracy page.

Can I request a fabric once it's out of stock? All of our regular fabrics are limited edition and most likely cannot be ordered again. We will always keep similar colors and textures stocked, however, so you'll always have options.

Can I order a certain color? Let us know what you're looking for through the contact page and we'll do our best to find it!

Do you have any other sizes? We're working on that! Many things are in the works, make sure to sign up for our email list at the bottom of this page to stay in the loop.

I love my styling mat! Where can I leave a review? Yay, so glad you love it! Send us a message through the site with your review, we would be EVER SO grateful for it! We'd also be so very grateful if you'd tell all your friends and spread the word via social media. Please tag us in your beautiful Instagram posts too, @thestylingmat.

How do I clean my Styling Mat? We recommend dry cleaning them.

I received my Styling Mat and I think there's a defect or it was damaged en route, what do I do? Send us photos and a description of the defect or damage within 48 hours of receiving your package via email, info@stylingmat.com.

Do the fabrics wrinkle? We strive to choose fabrics that wrinkle as little as possible, but fabric is always going to have variations. The photos of fabric colors in each listing give an indication of what you can expect. You may need to steam the mat when you receive it, but most mats will be smooth once they are stretched on the base. Puckering on the edges of our round mats is normal due to them being round. Our velvet line is the absolute best in this regard and does not wrinkle even when folded or balled up.

Does it come with the base? All orders up to 2 mats come with the base to stretch your mat on. For instance, if you order 1 or 2 you will receive 1 base, if you order 3 or 4 you will receive 2 bases and so forth.

How long do I have to wait to get my mat? You'll have your mat in 3 weeks or less.